Jurnal Keperawatan
Vol 14 No 2 (2022): Jurnal Keperawatan: Juni 2022

Patient Satisfaction with Inpatient Hospital Nursing Care

Erlin Kurnia (Program Studi Keperawatan Program Sarjana, STIKES RS Baptis Kediri)
Srinalesti Mahanani (Program Studi Keperawatan Program Sarjana, STIKES RS Baptis Kediri)



Article Info

Publish Date
28 Jun 2022

Abstract

Patient satisfaction is the result of a patient's assessment of health services by comparing what is expected whether or not it is appropriate or not with the health services received in a hospital health setting. This study aims to describe patient satisfaction with Inpatient Installation in Simpang Lima Gumul Public Hospital of Kediri. The research design used in this study is explorative. The population in this study were all patient in Punai and Kasuari Ward at Inpatient Installation in Simpang Lima Gumul Public Hospital of Kediri. Sample method is a total sampling technique. Data collected using questionnaire. Data analysis using frequency distribution. The results patient satisfaction on the tangibles aspect was very satisfied (53.8%), on the reliability aspect was satisfied (51.9%), on the responsiveness aspect was very satisfied (48.0%) and on the assurance aspect patients was satisfied (63.5%). Patients were very satisfied on the tangibles, responsiveness and empathy aspects, while on the reliability and assurance aspects they were satisfied.

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Journal Info

Abbrev

keperawatan

Publisher

Subject

Nursing

Description

Jurnal keperawatan (JK) merupakan bagian integral dari jurnal yang diterbitkan oleh LPPM STIKES Kendal. JK merupakan sarana pengembangan dan publikasi karya ilmiah bagi para peneliti, dosen dan praktisi keperawatan. JK menerbitkan artikel-artikel yang merupakan hasil penelitian, studi kasus, hasil ...