Eksis: Jurnal Riset Ekonomi dan Bisnis
Vol. 17 No. 2 (2023): October (2022) - March (2023)

THE INFLUENCE OF E-SERVICE QUALITY, E-TRUST AND E-WOM ON LIVE STREAMING PURCHASE DECISIONS

Listianayanti, I Gusti Ayu Priska (Unknown)
Wisudawati , Ni Nyoman Sri (Unknown)
Syarofi, Muhammad (Unknown)



Article Info

Publish Date
08 Apr 2023

Abstract

The development of the digital world has brought various changes in lifestyles and human activities, including e-commerce. E-commerce activities open opportunities for companies to be more innovative in attracting consumers, one of which is utilizing the e-live streaming buying feature. This study aims to determine the effect of e-service quality, e-trust, and e-word of mouth on purchasing decisions in e-commerce live streaming. This study uses a quantitative research approach. The population of this study was e-commerce users in Denpasar City, and the sample used was 150 e-commerce users. The data used is primary data in the form of a questionnaire. The data analysis tool used is SEM PLS. The study results show that E-service quality, E-trust, and E-WOM positively affect purchasing decisions in e-commerce live streaming. E-service quality has no significant effect on E-WOM. E-trust has a positive effect on e-WOM. E-WOM cannot mediate e-service quality for purchase decisions on e-commerce live streams. E-WOM can mediate e-trust for purchasing decisions in e-commerce live streaming.

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Journal Info

Abbrev

001

Publisher

Subject

Economics, Econometrics & Finance

Description

EKSIS: Jurnal Riset Ekonomi dan Bisnis merupakan kumpulan artikel tentang kajian ilmu ekonomi dan Penelitian dalam bidang Bisnis, Manajemen serta Akuntansi. Jurnal ini di terbitkan dalam rangka berperanserta dan memberikan sumbangan pemikiran dunia pendidikan tinggi dalam mendorong pembangunan ...