Jurnal Ilmu Sosial dan Politik (JISPOL)
Vol. 2 No. 1 (2022): Edisi Juni 2022

Pengaruh Kualitas Pelayanan Dan Harga Terhadap Kepuasan Pelanggan Pada PT Alfamart Medan

Kepler Sinaga (Universitas HKBP Nommensen)



Article Info

Publish Date
28 Jun 2022

Abstract

This study aims to determine the Quality of Service and Price on Customer Satisfaction Consumers Alfamart Jl. Plow 1, Medan. The research method is correlational quantitative and the type of research is explanatory research. The population of all consumers with the number of samples using Convenience Sampling is 67 people. Questionnaire data collection techniques and linear regression data analysis. Testing the hypothesis t test (X1) t count 4.092 > t table 1.998, the significance value of X1 0.000 <0.05 means that service quality has a positive and partially significant effect on customer satisfaction. T test (X2) t arithmetic 10.509 > t table 1.998, the significance value of X2 0.000 <0.0 means that the price has a positive and partially significant effect on customer satisfaction. F test (X1, X2) F count 101.911 > F table 3.14 or significance value (X1, X2) = 0.000 <0.05, meaning X1, X2, simultaneously affects customer satisfaction. Alfamart to further develop quality and affordable prices so as to further increase customer satisfaction.

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Journal Info

Abbrev

sosialpolitik

Publisher

Subject

Humanities

Description

Jurnal Ilmu Sosial dan Ilmu Politik (JISPOL) adalah Jurnal tinjauan sejawat (peer-reviewed) yang diterbitkan oleh fakultas Ilmu Sosial dan Politik, Universitas HKBP Nommensen. Jurnal ini akan berisikan berbagai artikel ilmiah dari para akademisi, peneliti dan atau praktisi yang membahas temuan ...