Journal of Economics and Business (JECOMBI)
Vol. 2 No. 1 (2021): Journal of Economics and Business (JECOMBI) : September 2021

The Influence of Employee Work Discipline in Pagar Merbau I Office on The Quality of Service to the Community in Pagar Merbau I Village

Vicky Amalia Zulmi (Management Study Program, Sekolah Tinggi Ilmu Ekonomi LMII, Medan)
Martua Sitorus (Management Study Program, Sekolah Tinggi Ilmu Ekonomi LMII, Medan)



Article Info

Publish Date
28 Sep 2020

Abstract

Quantitative research is a process of finding knowledge using data in the form of numbers as a tool to analyze information about what you want to know. This study aims to determine how the influence of the work discipline of the Pagar Merbau I village office employees on the quality of service to the community in the village of Pagar Merbau I. This research is a descriptive study that relies on a questionnaire distributed to local residents who experience daily administrative services from employees. Pagar Merbau I Village Office, Pagar Merbau District. In processing the data, this research uses SPSS software to simplify calculations in order to obtain accurate and precise calculation results. This research is a research that does a simple regression test because there is only one independent variable and one dependent variable. This study took a sample of 100 local residents and were given a questionnaire of 10 statements. The results of this study reveal that there is a significant and positive influence of work discipline variables on service quality variables. The percentage of influence is 52%. This means that with the existing instruments, work discipline variables can explain the level or quality of public services that occur at the Pagar Merbau I village office, while 48% of the effect is generated by other factors.

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Journal Info

Abbrev

JECOMBI

Publisher

Subject

Chemistry Economics, Econometrics & Finance

Description

Journal of Economics and Business (JECOMBI) is a fully refereed (double-blind peer review) and an open-access online journal for academics, researchers, graduate students, early-career researchers and undergraduate students, published by SEAN ...