MDP Student Conference
Vol 2 No 2 (2023): The 2nd MDP Student Conference 2023

Faktor Yang Mempengaruhi Kepuasan Pelanggan Pada Toyota TAG Perintis Palembang

Putri Oktavia (Universitas Multi Data Palembang)
Kardinal Kardinal (Universitas Multi Data Palembang)

Article Info

Publish Date
13 Apr 2023

Abstract

Penentu kepuasan pelanggan meliputi promosi, kualitas layanan, dan suasana. Penelitian ini bertujuan untuk menguji apakah promosi, kualiitas pelayannan, dan suasana berpengaruh secaara bersma terhadap kepuasan pelannggan di Toyota TAG Perintis Palembang. Menggunakan metode kuantitatif kausal dan sampel sebanyak 195 responden. Non-probability sampling, purposeful sampling, multiple regression dan metode lain digunakan untuk analisis data, dan alat uji statistik SPSS versi 26 digunakan. Dan berdampak positif terhadap kepuasan pelanggan Toyota TAG Perintis Palembang.

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Journal Info
MDP Student Conference
Website

Abbrev

msc

Publisher

Universitas Multi Data Palembang

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

Description

MDP Student Conference is a one-year national conference organized by the Universitas Multi Data Palembang. We are inviting teachers, lecturers, researchers, scholars, students, and or other key stakeholders to present and discuss their latest findings, innovations, and best practices as well as ...