MDP Student Conference
Vol 2 No 2 (2023): The 2nd MDP Student Conference 2023

Pengaruh Kualitas Pelayanan dan Kepuasan Nasabah terhadap Loyalitas Nasabah Bank Sinarmas Palembang

sella Salim (Universitas Multi Data Palembang)
Faradila Meirisa (Universitas Multi Data Palembang)

Article Info

Publish Date
13 Apr 2023

Abstract

Penelitian ini bertujuan untuk mengetahui kualitas pelayanan dan kepuasan nasabah terhadap loyalitas nasabah SDB Bank Sinarmas KC Palembang baik secara parsial atau simultan. Pengumpulan data dilakukandengan menyebarkan kuisioner skla likert dengan 121 responden. Penelitian ini menggunakan pendekatan kuantitaitf dan pengambilan sampel menggunakan non probability sampling dengan metode purposive sampling dan bantuan software SPSS 26. Hasil penelitian diperoleh bahwa variabel kualitas pelayanan dan kepuasan nasabah berpengaruh positif dan signifikan secara parsial. Variabel kualitas pelayanan dan kepuasan nasabah secara simultan berpengaruh pada loyalitas nasabah

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Journal Info
MDP Student Conference
Website

Abbrev

msc

Publisher

Universitas Multi Data Palembang

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

Description

MDP Student Conference is a one-year national conference organized by the Universitas Multi Data Palembang. We are inviting teachers, lecturers, researchers, scholars, students, and or other key stakeholders to present and discuss their latest findings, innovations, and best practices as well as ...