MDP Student Conference
Vol 2 No 2 (2023): The 2nd MDP Student Conference 2023

Dampak Kualitas Produk, Kualitas Pelayanan, Harga Terhadap Kepuasan Pelanggan Supermarket Diamond Palembang

Shintya Elly David (Universitas MDP)
Ratna Juwita (Universitas Multi Data Palembang)

Article Info

Publish Date
13 Apr 2023

Abstract

Penelitian ini dilakukan untuk melihat pengaruh Kualitas Produk, Kualitas Pelayanan dan Harga terhadap Kepuasan Pelanggan di supermarket Diamond Palembang. Populasi yang digunakan dalam penelitian ini adalah pelanggan yang berbelanja di Supermarket Diamond Kota Palembang. Sampel berjumlah 221 sampel. Pengumpulan data menggunakan kuesioner. Kualitas Produk, Kualitas Pelayanan, dan Harga, berpengaruh secara positif signifikan secara parsial dan simultan terhadap Kepuasan Pelanggan di supermarket Diamond Palembang.

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Journal Info
MDP Student Conference
Website

Abbrev

msc

Publisher

Universitas Multi Data Palembang

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

Description

MDP Student Conference is a one-year national conference organized by the Universitas Multi Data Palembang. We are inviting teachers, lecturers, researchers, scholars, students, and or other key stakeholders to present and discuss their latest findings, innovations, and best practices as well as ...