PELAKSANAAN TANGGUNG JAWAB ATAS HAK KONSUMEN TERHADAP KLAUSULA PENAWARAN PAKET WISATA DI BALI AMBASSADOR TOUR AND TRAVEL

Komang Ayu Tiara Pratiwi (Fakultas Hukum Universitas Mahasaraswati Denpasar)
I Wayan Agus Vijayantera (Fakultas Hukum Universitas Mahasaraswati Denpasar)

JUMAHA
Vol. 3 No. 1 (2023): EDISI APRIL

The purpose of this research is to find out the mechanism and implementation of the responsibilities of Bali Ambassador Tour And Travel regarding the right to the travel package offer clause. The type of legal research used is the empirical legal method. The result of this study is that the implementation of the responsibilities of travel agents is regulated in Article 7 letter g of the Consumer Protection Law. This shows that the travel agency has been responsible for hotel losses that are not in accordance with the contents of the tour package agreement. With this the responsibility given is by way of compensation to consumers. Every problem at Bali Ambassador Tour And Travel will be resolved by negotiation.