Pengaruh Kualitas Pelayanan PT Pos Indonesia (Persero) Cabang Meulaboh terhadap Kepuasan Pelanggan (Studi Kasus pada Kantor Pos Meulaboh)

Suriyaman, Maman
Chairiaton

Regress: Journal of Economics & Management
Vol. 2 No. 3 (2023)

PT. POS Indonesia is a State-Owned Enterprise that serves delivery of goods, packages and documents. Pos Indonesia can be accessed in all regions of Indonesia. People, groups or organizations that buy, receive, consume or use the goods or services offered are referred to as customers. This study aims to determine customer satisfaction and service quality at Pt.Pos Indonesia Cab.Meulaboh. Technique: customers are given a questionnaire to fill out, and data is analyzed using SPSS version 25, multiple linear regression test. The study findings show that services at Pt. Pos Indonesia Cab. Meulaboh high quality. The contribution of 97.3% to customer satisfaction shows that this will be very good.