Journal of the Community Development in Asia
Vol 6, No 2 (2023): Journal of the Community Development in Asia (JCDA)

Factors Influencing Consumers' Behavioral Intention to Use Electronic Wallet: A Study of Touch ’n Go E-wallet

Ling, Wei Aw (Unknown)
Raam, Ashwinytaah (Unknown)
Binti Mohd Rizal, Auni Nadiah (Unknown)
Binti Niyas Ali, Azra Parvin (Unknown)
Khoiruwnia, Fadhilah (Unknown)
Satia Utama, A A Gde (Unknown)
Teoh, Kok Ban (Unknown)



Article Info

Publish Date
20 May 2023

Abstract

With the advancement of technology and implement of the fourth industrial revolution, digital wallet payment methods have appeared as the latest wave in the market. People can now enjoy cashless payments with a simple tap of a button. Due to the Covid-19 pandemic, digital wallet use among consumers significantly increased. The study was conducted to analyze the factors influencing users' behavioral intention in using the electronic wallet (e-wallet)- Touch ’n Go E-wallet. To explore, the collection of both primary and secondary data is done through several sources, and a digital questionnaire was produced to collect data and information from 150 respondents. We tested hypotheses using IBM SPSS Statistic software. The result indicated that perceived usefulness, perceived convenience, perceived trust, and perceived security of the Touch ’n Go E-wallet application significantly influence consumer behavioral intention using the e-wallet payment method.

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Journal Info

Abbrev

JCDA

Publisher

Subject

Humanities

Description

JCDA aims to feature narrative, theoretical, and empirically-based research articles. The journal also accepts articles with data taken from reflections as well as experiences (qualitative research) relevant to community development in Asia. As it explores the community development broadly, the ...