Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Vol 10 No 2 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publik

IMPLEMENTASI KEBIJAKAN PEMBANGUNAN INFASTRUKTUR MELALUI PROGRAM SAMISADE TERHADAP KEPUASAN MASYARAKAT DI KECAMATAN CIAWI

Anisa Cikal Febrianti (Magsiter Administrasi Publik, Universitas Djuanda)
Abubakar Iskandar (Magsiter Administrasi Publik, Universitas Djuanda)
Rusliandy Rusliandy (Magsiter Administrasi Publik, Universitas Djuanda)



Article Info

Publish Date
14 May 2023

Abstract

The purpose of research to analyze the implementation from policies through the SAMISADE program and to find out the response of community satisfaction towards infrastructure development in Ciawi District. This is qualitative research with a mixed method type between qualitative and quantitative with Merille S. Grindle's theoretical analysis. The study results show that the 2021 SAMISADE program has completed infrastructure development by village proposals. Infrastructure Development in Ciawi District, as many as 13 villages have completed infrastructure development in 20 construction locations. The condition of the dominant land contour in the Ciawi Subdistrict is in the form of cliffs, so more SAMISADE development funds were absorbed for constructing a Land Retaining Wall (TPT); this function is to stabilize soil conditions. However, there are several obstacles, including from the supervision side of SAMISADE in 2021; there needs to be more supervision in the ongoing development process. Furthermore, the program regulations that will run in 2021 it is considered that the public needs to understand the same as the existing regulations. From the point of view of community satisfaction with this program, it is calculated based on measurement (IKM) with a score obtained with an index number of 91.23, which means service quality A (Very Good). The element of the highest average value (NRR) is the element of Product Specification Type of Service (3.737). The lowest NRR is handling complaints, suggestions, and feedback (3.535). Community ratings are generally good, motivated by the fulfillment of community needs for infrastructure development in the villages of the Ciawi District.

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Journal Info

Abbrev

PUBLIK

Publisher

Subject

Social Sciences

Description

Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik terbit 6 bulan sekali yaitu pada Juni dan Desember. Diterbitkan oleh P3M Sekolah Tinggi Ilmu Administrasi Bina Taruna ...