Jurnal Untuk Masyarakat Sehat (JUKMAS)
Vol 7, No 1 (2023): Jurnal Untuk Masyarakat Sehat (JUKMAS)

Analisis Pelayanan Perawat Terhadap Kepuasan Pasien JKN Rawat Inap di Rumah Sakit Rafflesia

Agusianita Agusianita (UNIVERSITAS DEHASEN BENGKULU)
Hasanuddin Nuru (Universitas Dehasen Bengkulu)
Des Metasari (Universitas Dehasen Bengkulu)



Article Info

Publish Date
19 May 2023

Abstract

The increase in JKN participants has created a separate problem, especially for private hospitals. An increase in the number of patients that is disproportionate to the number of health workers will have a psychological impact on health workers which can reduce the quality of service, while service will determine the level of patient satisfaction and have an impact on the number of patients seeking treatment at the hospital. The purpose of this study was to determine Nurse Services on the satisfaction of inpatient JKN patients at Rafflesia Hospital. The method used is cross sectional research method. Data was collected by distributing questionnaires to 162 patients using a random sampling technique. The results of the univariate test analysis showed that 74 respondents (45.7%) had good nurse services, 65 respondents (40.1%) said it was quite good, while 23 respondents (14.2%) were not good enough. The results of the Bivariate analysis showed that there was a relationship between nurse service and patient satisfaction

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Journal Info

Abbrev

jukmas

Publisher

Subject

Health Professions Nursing Public Health

Description

JUKMAS: Journal of Public Health is a scientific journal that presents research results, case reports, scientific papers or critical analytic studies in the field of health and articles in the form of reviews. The Focus and Scope of the Journal, covers: Health Policy and Management, Nutrition, Care, ...