International Journal of Educational Review, Law And Social Sciences (IJERLAS)
Vol. 3 No. 3 (2023): May

PRIMA SERVICE EFFECTIVENESS PT. BANK ACEH SHARIAH TO CUSTOMER LOYALTY

M. Yazid AR (Unknown)



Article Info

Publish Date
07 May 2023

Abstract

This study entitled "Effectiveness of Excellent Service PT. Bank Aceh Syariah Against Customer Loyalty”. This study aims to determine the effectiveness of the best service for loyal customers of PT Bank Aceh Syariah who take samples at the Lhokseumawe branch. The population of this study were all customers of PT Bank Aceh Syariah Lhokseumawe branch. The research method used is quantitative. A sample of 100 respondents was obtained using a random sampling technique. For data collection, primary data was obtained through interviews, questionnaires and direct observation. In this study, analytical methods were used to analyze the data. Data processing was carried out using SPSS Statistics version 20. From the partial research results, the variables that did not help and were helpful were ability, similarity, and responsibility. Variables that have a positive and significant effect are attitudes, preferences and behavior. Simultaneous testing shows that all changes are effective and affect customer loyalty of PT Bank Aceh Syariah Lhokseumawe branch.

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Journal Info

Abbrev

IJERLAS

Publisher

Subject

Religion Humanities Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

Description

This journal accepts articles on results of the research in fields of Education, Cross Culture, Law, Environmental Empowerment which are the latest issues from the results of activities or practical implementations that are problem solving, comprehensive, meaningful, latest and sustainable findings ...