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All Journal International Journal of Educational Review, Law And Social Sciences (IJERLAS) Jurnal Riset Hukum, Ekonomi Islam, ekonomi, Manajemen dan Akuntansi
M. Yazid AR
Unknown Affiliation
Religion Humanities Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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PRIMA SERVICE EFFECTIVENESS PT. BANK ACEH SHARIAH TO CUSTOMER LOYALTY M. Yazid AR
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 3 (2023): May
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i3.891

Abstract

This study entitled "Effectiveness of Excellent Service PT. Bank Aceh Syariah Against Customer Loyalty”. This study aims to determine the effectiveness of the best service for loyal customers of PT Bank Aceh Syariah who take samples at the Lhokseumawe branch. The population of this study were all customers of PT Bank Aceh Syariah Lhokseumawe branch. The research method used is quantitative. A sample of 100 respondents was obtained using a random sampling technique. For data collection, primary data was obtained through interviews, questionnaires and direct observation. In this study, analytical methods were used to analyze the data. Data processing was carried out using SPSS Statistics version 20. From the partial research results, the variables that did not help and were helpful were ability, similarity, and responsibility. Variables that have a positive and significant effect are attitudes, preferences and behavior. Simultaneous testing shows that all changes are effective and affect customer loyalty of PT Bank Aceh Syariah Lhokseumawe branch.
IMPLEMENTATION OF LAKIP AS A PERFORMANCE EVALUATION TOOL AT THE REGIONAL SECRETARIAT OF NORTH ACEH REGENCY Diva Nabilah; Putri Nadia; Durratun Nafisah; Riska Maulina; Intan Cahyani Rachman; Halimatus Sa'diyah; M. Yazid AR
HEI EMA : Jurnal Riset Hukum, Ekonomi Islam, Ekonomi, Manajemen dan Akuntansi Vol. 2 No. 2 (2023): Juli
Publisher : Prodi Hukum Ekonomi Syariah, STI Syariah AL-Hilal SIgli

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61393/heiema.v2i2.392

Abstract

This study aims to evaluate the implementation of the Government Agency Performance Accountability Report (LAKIP) at the Regional Secretariat of North Aceh Regency, focusing on its effectiveness in achieving performance targets, identifying challenges, and assessing its relevance to strengthening accountability, transparency, and the quality of local governance. The study employs a descriptive qualitative approach, using in-depth interviews with government officials and document analysis, including strategic plans, performance reports, and relevant regulations. The collected data were analyzed thematically to identify patterns, supporting factors, and obstacles in the implementation of LAKIP. The findings indicate that the implementation of LAKIP in North Aceh Regency has been relatively effective in promoting accountability and achieving strategic performance indicators, particularly in governance and human resource development. However, challenges remain, including budget limitations, inter-agency coordination issues, and gaps in human resource capacity. To enhance LAKIP’s effectiveness, it is necessary to strengthen officials’ competencies, optimize budget management, and increase public participation in the performance evaluation process of local government.
Co-Authors Diva Nabilah Durratun Nafisah Halimatus Sa'diyah Intan Cahyani Rachman Putri Nadia Riska Maulina