University Student Satisfaction A Systematic Literature Review

Mirza Abdi Khairusy (Universitas Pendidikan Indonesia Universitas Banten Jaya)
Reni Febriani (Universitas Banten Jaya)

JBTI : Jurnal Bisnis : Teori dan Implementasi
Vol 14, No 1 (2023): April 2023

Student satisfaction can indicate the overall university experience, making it a contentious topic in the higher education literature. For this reason, the author conducted systematic literature discussing Student Satisfaction. This review aims to provide the available constructive literature on student satisfaction with a theoretical and empirical background published during the past 5 years, from January 2017- January 2022, to identify student satisfaction definitions and factors influencing student satisfaction. The author searched for articles in three databases (Scopus, Ebsco, and Proquest). The contribution of this research becomes a reference in understanding and determining the factors of student satisfaction in higher education.