Tadulako International Journal of Applied Management (TaJAM)
Vol 4 No 3 (2022): December : Tadulako International Journal of Applied Management

THE INFLUENCE OF SHOPEE INDONESIA‘S INSTAGRAM CONTENT MARKETING ON E-CUSTOMER LOYALTY WITH CUSTOMER ENGAGEMENT AS A MEDIATION VARIABLE

Fitrisam, Syarifah Aliyah (Unknown)
Rombe, Elimawati (Unknown)
Muzakir, Muzakir (Unknown)



Article Info

Publish Date
20 Dec 2022

Abstract

This study aims to determine the influence of content marketing on Shopee Indonesia's official Instagram account on e-customer loyalty with customer engagement as mediating variable. This is descriptive-causal research. The research sample was 100 Shopee Indonesia customers who engaged on the official Shopee Indonesia Instagram account which was determined using the purposive sampling method. This study used Partial Least Square (PLS) to test the hypothesis with the help of SmartPLS software. The results of this study indicate that (1) content marketing has no significant influence on e-customer loyalty (2) content marketing has a positive and significant influence on customer engagement, (3) customer engagement has a positive and significant influence on e-customer loyalty, (4) customer engagement mediates the influence of content marketing on e-customer loyalty. This study contributes to the digital marketing literature, particularly on content marketing, engagement, and e-customer loyalty discussion. Keywords: Content Marketing, Customer Engagement, E-Customer Loyalty

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Journal Info

Abbrev

tajam

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Tadulako International Journal of Applied Management with registered number ISSN 2684-9089 (Print) and 2987-1271 (electronic) is published by the Master of Management Study Program, Faculty of Economics and Business, Tadulako University. It is published thrice a year in April, August, and December. ...