Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Vol. 6 No. 1 (2017)

A Review Of The Literature Of Quality And Performance Management

Reynold Pieter Jordan Vigeleyn Nikijuluw (Politeknik Negeri Ambon)



Article Info

Publish Date
01 Jul 2017

Abstract

The meaning of quality and performance are different, however, they related in terms of management activity. In management, the existence of the two activities is unavoidable. Therefore, given the boundaries of success and failure is very thin. For these reason in-depth examination these terms and their relationship. In this paper we are going to discuss; strategic human resource management, the definition of quality and performance management, the History of Quality Management, Why quality and performance management, the purpose of quality and performance management, Quality and performance management principles, and performance appraisal.Quality, "Customer satisfaction" is the main element when defining and describing quality. If the ability to maintain the existing customer base, as well as obtain new customers, then the quality is achieved. Enthusiasts for performance assessment argue that it serves a key integrating role within an organization's human resource processes. Firstly, it provides a checking mechanism for resourcing policies and procedures, evaluating the quality of recruits and hence the underlying decision-making process. Secondly, it monitors employee commitment and the relevance of their working behaviour to business objectives. Thirdly, it provides a rationale for an organization's pay policies. Taken at face value, these intentions seem entirely compatible with an integrated and strategic approach to human resource management. In reality, however, the definition and measurement of good performance is a controversial matter, involving fundamental issues of motivation, assessment and reward.

Copyrights © 2017






Journal Info

Abbrev

JurnalManeksi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Yth Pengelola Garuda Kami Editor Jurnal maneksi memohon agar nama jurnal kami disesuaikan dengan nama jurnal yang ada di ISSN Brin dari Jurnal Maneksi menjadi Jurnal Maneksi (Management Ekonomi Dan Akuntansi), karena hal ini menjadi masukan ketika kami mengajukan akreditasi jurnal kami. Atas bantuan ...