Journal Of World Science
Vol. 2 No. 5 (2023): Journal of World Science

Implementing Service Science Perspective with Adapting SOP as a Growth Strategy to Expand Market B2B in F&B Sector in Bandung

Winda Lestari, Karin (Unknown)
Novani, Santi (Unknown)



Article Info

Publish Date
29 May 2023

Abstract

Law of the Republic of Indonesia No. 18 of 2008 concerning Waste Management states that waste management needs to be carried out in a comprehensive and integrated manner from upstream to downstream in order to have a positive impact on the economy, public health, and the environment. Garbage has become a big issue on a national scale without good rules and guidelines. The purpose of this study is to provide SOPs in a circular economy with a service science perspective as a growth strategy for NYAMPIH, a waste logistics management start-up. The object of research is food and beverage businesses in Bandung, such as coffee shops, restaurants, and hotels. This study uses a qualitative approach by observing and interviewing a total of 8 respondents who have the position of manager and business cleaning division. The primary data used is NYAMPIH operations with company documents and literature reviews as well as summaries and thoughts from various sources to support this research. The results of this study are that the F&B sector is still experiencing difficulties in managing its waste because there are no regulations or guidelines that can be implemented properly by the industry due to the limited authority given and no responsibility given from superiors, the waste management and selection processes are not supported by infrastructure now. This research has implications for creating a circular economy scheme for organic and non-organic waste that results in more sustainable economic growth.

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Journal Info

Abbrev

jws

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Engineering Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Journal Of World Science is a scientific journal in the form of research and can be accessed openly. This journal is published monthly by CV Riviera Publishing. Journal of World Science provides a means for ongoing discussion of relevant issues that fall within the focus and scope of the journal ...