The purpose of this study is to analyze trends & factors based on credit info system data on the NPL report at Bank Permata in 2008-2022. NPL fluctuated, increasing during the 2008-09 crisis. Economic downturn, high rates, & defaults are major contributors. Corporate loans affected by the crisis; consumer loans during the pandemic. The bank implemented measures: loan restructuring, risk management. Hence the need to improve credit decisions & risk management for a healthy portfolio.
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