JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi)
Vol. 9 No. 3 (2023): Juni 2023

The Influence of Sharia Perception, Price, Location, Value Creation and Brand Trust on Loyalty of Modern Supermarket Customers

Yoesoep Edhie Rachmad (Universal Institute of Professional Management)
Endang Meilani (Universitas Graha Karya Muara Bulian)
Muhammad Rizki (Politeknik STIA LAN Jakarta)
Moh Gifari Sono (Universitas Muhammadiyah Luwuk)
Sari Fitri (STAIN Mandailing Natal)



Article Info

Publish Date
01 Jun 2023

Abstract

The purpose of this study is to ascertain how factors such as value creation, brand image, brand trust, sharia perceptions, price, and location impact customer loyalty in supermarkets. Moreover, to determine which elements have the greatest impact. In this study, 300 people were interviewed, mostly grocery customers. Use the purposive sampling approach. Multiple regression analysis is the method used for data analysis. The findings demonstrated that 55% of consumer loyalty in supermarkets is influenced by brand perception, value creation, brand image, brand trust, pricing, and location. Sharia perceptions are favorable when the sig. 886 value is more than 0.05. With a sig. 115 value > 0.05, value creation has a favorable impact. With a sig value of 000 < 0.05, brand image is positively impacted. With a sig value of 0.03 < 0.05, brand image has a favorable impact. With a sig value of 0.01 < 0.05, price has a positive influence, and location has a positive effect with a sig value of 0.00 < 0.05. Consumer loyalty to supermarkets is simultaneously influenced by value creation, brand image, brand trust, perception of Sharia, pricing, and location with a sig value of 0.00 < 0.05.

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Journal Info

Abbrev

jemsi

Publisher

Subject

Economics, Econometrics & Finance

Description

JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) is an electronic independent international scientific and academic journal that aims to publish scholars’ original and high-quality manuscripts and reports in all fields of business. JEMSI adheres to an open access policy to accelerate the ...