Journal of Accounting and Finance Management (JAFM)
Vol. 4 No. 2 (2023): Journal of Accounting and Finance Management (May-June 2023)

Influence of Service Quality, Trust, and Timely Delivery of Satisfaction Customer on J&T Express Branch Cikarang West

Melani Quintania (Persada Indonesia University, Jakarta, Indonesia)
Yudi Julius (Persada Indonesia University, Jakarta, Indonesia)
Nandan Limakrisna (Persada Indonesia University, Jakarta, Indonesia)

Article Info

Publish Date
26 May 2023

Abstract

This study aims to determine the effect of service quality, trust, and timely delivery of J&T customer satisfaction West Cikarang Branch Express. The object examined in this study is J&T West Cikarang Branch Express. The results of this study prove that service quality has an effect positive and significant to satisfaction customer, trust influential positive and significant to satisfaction customer, And accuracy time delivery influential positive And significant to satisfaction customer. While simultaneously the quality of service, trust, and timeliness delivery in a manner together influential positive and significant to satisfaction customer.

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Journal Info
Journal of Accounting and Finance Management (JAFM)
Website

Abbrev

JAFM

Publisher

Dinasti Research

Subject

Economics, Econometrics & Finance

Description

Journal of Accounting and Finance Management (JAFM) is a peer-reviewed journal published by Dinasti Research, Dinasti Foundation, Indonesia six times a year. JAFM aims to publish articles in the fields of accounting, finance, and management that make a significant contribution to the development of ...