Jurnal Keuangan dan Bisnis
Vol. 17 No. 1 (2019): Jurnal Keuangan dan Bisnis Volume 17 No. 1, Edisi Maret 2019

ANALISIS PENGARUH KUALITAS JASA PELAYANAN TERHADAP KEPUASAN MAHASISWA

Agatha Septianna (Unknown)
ANTONNY WIJAYA WIJAYA (Unknown)
PRISCA YENIYATI YENIYATI (Unknown)

Article Info

Publish Date
10 Mar 2021

Abstract

The aim of this reseach is to analyze the impact of Service Quality towards Students’ Satisfaction within Musi Charitas Chatolic University (MCCU). Service quality has five determinant factors that are reliability, responsiveness, assurance, emphathy and tangible. These determinants must fit with MCCU basic values CHAMPION. Research sample of 214 students from three faculties of MCCU used convenience sampling technique. Data analyze technique used Simple Regression and frequent tabulation. The results showed that students have not been satisfied yet with the service quality required and student still need continuously improvement to improve sustainability competitiveness.

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Journal Info
Jurnal Keuangan dan Bisnis
Website

Abbrev

jkb

Publisher

Universitas Katolik Musi Charitas

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Keuangan dan Bisnis: Jurnal Keuangan dan Bisnis terbit secara berkala dua kali setahun yaitu bulan Maret dan Oktober. Jurnal Keuangan dan Bisnis bertujuan untuk menyediakan forum penyebaran aplikasi teori dan penelitian di semua bidang Ekonomi, Manajemen dan Akuntansi , termasuk tetapi tidak ...