JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK
Vol 5, No 2 (2021): page 75 - 217

ANALYSIS OF HUMAN RESOURCES COMPETENCE AND QUALITY OF LOGISTICS SERVICES ON CUSTOMER SATISFACTION THAT IMPACT ON EMPLOYEE PERFORMANCE AT PT. TIKI JALUR NUGRAHA EKAKURIR (JNE) BRANCH CIPUTAT

Marliana Budhiningtias Winanti (Universitas Komputer Indonesia, Bandung, Indonesia)
Tetet Cahyati (Administrasi Bisnis, Fakultas Ilmu Sosial dan Bisnis Universitas Wanita Internasional)

Article Info

Publish Date
30 Nov 2021

Abstract

The aim of this study was to analyze the influence of HR competence and quality of logistics services on customer satisfaction which has an impact on employee performance at PT. Tiki Jalan Nugraha Ekakurir (JNE) Ciputat Branch, South Tangerang. In this study, a quantitative research type was used with a survey approach. The method used was simple random sampling, with a sample of 99 customers from PT. Tiki Jalan Nugraha Ekakurir (JNE) Ciputat Branch, South Tangerang. The data analysis technique of this study used PLS software version 3.0 (Partial Least Square) with the results obtained that (1) HR competence has no effect on customer satisfaction with at statistical value of 1.904 < t table of 1.984 and P-value 0.058 > 0.05.

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Journal Info
JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK
Website

Abbrev

JMIL

Publisher

Politeknik APP Jakarta

Subject

Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Transportation

Description

Jurnal Manajemen Industri dan Logistik (Industrial and Logistic Management Journal) JMIL, invites academician/researchers/contributors to submit research papers, technical papers, conceptual papers, and case study reports in the scope of Logistics Management, Industrial Marketing, and International ...