Public Services Versus Covid-19: Participation of Villagers in Public Service based on E-Government in Pandemic

Eko Mukminto (Universitas Negeri Semarang)
Martitah Martitah (Universitas Negeri Semarang)
Ratih Damayanti (Universitas Negeri Semarang)
Bayangsari Wedhatami (Universitas Negeri Semarang)

Jurnal Pengabdian Hukum Indonesia (Indonesian Journal of Legal Community Engagement) JPHI
Vol 6 No 1 (2023): Indonesian Journal of Legal Community Engagement

This article aims to show how to improve public services' capability and accessibility through e-government for villagers to reduce the rate of spread and infection of Covid-19 and as community participation in alternative ways of getting public services, Electronic Government (e-Gov) or digital government exists. Electronic government (e-Gov) itself provides information and public services, business affairs, services related to governance, et cetera by using information technology tools. However, the obstacles in this e-government-based public service are in applying the information system and the knowledge and access to information on this e-government-based public service. The digital divide is found in rural communities, often uninformed and reluctant to experience new technologies. Therefore, a community service program is needed, namely Improving Community Capability and Accessibility in Utilizing E-Government Public Services for villagers in the Middle of the COVID-19 Pandemic Outbreak in Semarang Regency.