International Journal of Tourism and Hospitality in Asia Pasific
Vol 6, No 2 (2023): June 2023

Marketing Strategies in Delivering Customer Satisfaction: A case study of Nestlé

Chang, Poh Lin (Unknown)
Chang, Ying Ying (Unknown)
Chinnappan, Celine Cassandra A/P (Unknown)
Chai, Ming Hao (Unknown)
Ladeuth, Luisa María Arrieta (Unknown)



Article Info

Publish Date
20 Jun 2023

Abstract

The success of a business depends on its use of marketing methods. Nestlé will always be prepared with comprehensive strategies to open a broader market to obtain customer satisfaction. This research aims to investigate the relationship between 4Ps marketing strategies including product, price, place, and promotion strategy with customer’ satisfaction. A total number of one hundred and sixty respondents who are Nestlé users participated in the survey to acknowledge whether those marketing strategies significantly affect customer satisfaction. Multiple linear regression was used to conduct hypothesis tests. The findings reveal that all elements of marketing strategies were significantly related to customer satisfaction. This research will provide some suggestions to increase Nestlé 's reputation and their customer satisfaction.

Copyrights © 2023






Journal Info

Abbrev

IJTHAP

Publisher

Subject

Humanities

Description

IJTHAP aims to enhance theoretical development in the field of hospitality and tourism. In order to promote those innovations and fresh ideas, the journal alsso accepts conceptual research, book review, as well as essays of experience belongs to hospitality practitioners. The mission of IJTHAP is to ...