International Journal of Global Operations Research
Vol. 4 No. 2 (2023): International Journal of Global Operations Research (IJGOR), May 2023

Analysis Of The Influence Of Delivery Service Quality On Customer Satisfaction JNE Trucking Sub Agent Klaten

Ekowati, Maria Atik Sunarti (Unknown)
Rumekso, Ayub Widhi (Unknown)

Article Info

Publish Date
07 May 2023

Abstract

The purpose of this study is to analyze the effect of the quality of freight forwarding services on customer satisfaction by using five variables, namely Tangible, Reliability, Responsiveness, Assurance, Empathy, and the variable customer satisfaction as a dependent variable. The population is all JNE customers, sampling on 30 respondents, using non-probability sampling technique and accidental sampling approach, anyone who is met can sample. The method used is descriptive statistics, multiple linear regression, validity and reliability test, T test, F test and the determinant coefficient (R2). The results of the analysis, research indicators are valid and reliable, does not happen heteroscedasticity seta normally distributed.

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Journal Info
International Journal of Global Operations Research
Website

Abbrev

ijgor

Publisher

Indonesian Operations Research Association

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Mathematics

Description

International Journal of Global Operations Research (IJGOR) is published 4 times a year and is the flagship journal of the Indonesian Operational Research Association (IORA). It is the aim of IJGOR to present papers which cover the theory, practice, history or methodology of OR. However, since OR is ...