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All Journal International Journal of Global Operations Research TONGKONAN: Jurnal Pengabdian Masyarakat
Rumekso, Ayub Widhi
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences

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Analysis Of The Influence Of Delivery Service Quality On Customer Satisfaction JNE Trucking Sub Agent Klaten Ekowati, Maria Atik Sunarti; Rumekso, Ayub Widhi
International Journal of Global Operations Research Vol. 4 No. 2 (2023): International Journal of Global Operations Research (IJGOR), May 2023
Publisher : iora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47194/ijgor.v4i2.194

Abstract

The purpose of this study is to analyze the effect of the quality of freight forwarding services on customer satisfaction by using five variables, namely Tangible, Reliability, Responsiveness, Assurance, Empathy, and the variable customer satisfaction as a dependent variable. The population is all JNE customers, sampling on 30 respondents, using non-probability sampling technique and accidental sampling approach, anyone who is met can sample. The method used is descriptive statistics, multiple linear regression, validity and reliability test, T test, F test and the determinant coefficient (R2). The results of the analysis, research indicators are valid and reliable, does not happen heteroscedasticity seta normally distributed.
EVALUASI GERAKAN MORAL BERSIH DALAM IMPLEMENTASI GCG di KEDAI MIE AYAM YUMIE SOLO MENURUT PANDANGAN KRISTIANI Puspitasari, Laura Dwi; Adristi, Erastus Christa; Nany, Magdalena; Rumekso, Ayub Widhi; Tjahjono, Pramadi; Nany, MMagdalena
TONGKONAN: JURNAL PENGABDIAN MASYARAKAT Vol 3 No 2 (2024): Tongkonan: Jurnal Pengabdian Masyarakat
Publisher : FKIP UKI TORAJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47178/jx97q320

Abstract

Good governance is one of the keys to a company's success to grow in the long term. One of the first steps that can be taken by companies in implementing Good Corporate Governance (GCG) is through the Clean, Transparent and Professional (BTP) Moral Movement. As a newly established business, the manager of the YuMie chicken noodle shop needs to get used to the implementation of a clean moral movement that contains the values of integrity, credibility, honesty and anti-corruption. The data collection techniques used were interviews and observations. Shop managers have shown their seriousness and commitment in implementing the clean moral movement, although there is no formal safe and confidential channel for employees to report dishonesty or ethical violations, does not have a clear written policy on the prohibition of corruption, collusion and nepotism, nor does it have an effective formal oversight system to detect and prevent corrupt practices, collusion and nepotism. The absence of a formal policy results in a less structured decision making process and does not always involve all stakeholders.
Co-Authors Adristi, Erastus Christa Ekowati, Maria Atik Sunarti Magdalena Nany Nany, MMagdalena Puspitasari, Laura Dwi Tjahjono, Pramadi