An-Nidzam : Jurnal Manajemen Pendidikan dan Studi Islam
Vol 10 No 1 (2023)

Manajemen Strategi Peningkatan Mutu Layanan Di Kantor Urusan Agama Kecamatan Ambal Kabupaten Kebumen

Akh. Kheroni (KUA Kecamatan Ambal)



Article Info

Publish Date
06 Jun 2023

Abstract

Strategic Management in improving the quality of service at the Office of Religious Affairs in Ambal District, Kebumen Regency. The purpose of this study was to find out the strategic management carried out by the Office of Religious Affairs in Ambal District, Kebumen Regency, especially marriage services and the quality of premarital guidance services from the implementation of this management strategy in the Office of Religious Affairs in Ambal District, Kebumen Regency. This study uses a qualitative research method with a case study research type. The data analysis used is the Miles and Huberman Interactive analysis model. The results showed that strategic management carried out by the Office of Religious Affairs in Ambal District, Kebumen Regency was also applied to personnel services based on the Provincial RPJP and RPJMD of the Ministry of Religion, Kebumen Regency, through the process of strategic planning stages, strategy implementation and strategy evaluation. And the service quality of the Office of Religious Affairs in Ambal District, Kebumen Regency, after strategic management has been carried out, is quite good, which is proven by referring to the fulfillment of the five main dimensions of service quality.

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Journal Info

Abbrev

An-Nidzam

Publisher

Subject

Religion Humanities Chemistry Education Other

Description

An-Nidzam mengajak para cendekiawan, peneliti, dan mahasiswa untuk menyumbangkan hasil kajian dan penelitiannya di bidang-bidang yang berkaitan dengan Manajemen Pendidikan, Islam, masyarakat Muslim, yang meliputi kajian tekstual dan kerja lapangan dengan berbagai perspektif Pendidikan, Pembelajaran, ...