Analisis Pengaruh Kinerja Aparatur Dan Tingkat Pendidikan Dalam Rangka Meningkatkan Kualitas Pelayanan Kecamatan Lenteng Kabupaten Sumenep Yang Dimediasi Oleh Produktivitas Kerja

Hosnan Hosnan
Hadi Susanto
Sri Mulyani

Journal of Management and Creative Business
Vol. 1 No. 3 (2023): July : Journal of Management and Creative Business

The results showed that: 1) Apparatus performance had a significant positive effect on service quality with an original sample value of 0.211. 2) Apparatus performance has a significant positive effect on work productivity with an original sample value of 0.340. 3) The level of education has a significant positive effect on service quality with an original sample value of 0.389. 4) The level of education has a significant positive effect on work productivity with an original sample value of 0.608. 5) Work productivity has a significant positive effect on service quality with an original sample value of 0.402. 6) Apparatus performance has a significant positive effect on service quality mediated by work productivity with an original sample value of 0.769. 7) The level of education has a significant positive effect on service quality mediated by work productivity with an original sample value of 0.863.