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All Journal Journal of Management and Creative Business
Hosnan Hosnan
Unknown Affiliation
Decision Sciences, Operations Research & Management

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Analisis Pengaruh Kinerja Aparatur Dan Tingkat Pendidikan Dalam Rangka Meningkatkan Kualitas Pelayanan Kecamatan Lenteng Kabupaten Sumenep Yang Dimediasi Oleh Produktivitas Kerja Hosnan Hosnan; Hadi Susanto; Sri Mulyani
Journal of Management and Creative Business Vol. 1 No. 3 (2023): July : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v1i3.1218

Abstract

The results showed that: 1) Apparatus performance had a significant positive effect on service quality with an original sample value of 0.211. 2) Apparatus performance has a significant positive effect on work productivity with an original sample value of 0.340. 3) The level of education has a significant positive effect on service quality with an original sample value of 0.389. 4) The level of education has a significant positive effect on work productivity with an original sample value of 0.608. 5) Work productivity has a significant positive effect on service quality with an original sample value of 0.402. 6) Apparatus performance has a significant positive effect on service quality mediated by work productivity with an original sample value of 0.769. 7) The level of education has a significant positive effect on service quality mediated by work productivity with an original sample value of 0.863.
Co-Authors Hadi Susanto Sri Mulyani