Analisis Inovasi Pelayanan Publik Berbasis Digital Di Dinas Komunikasi Dan Informatika Di Maluku

Mesra Rita Murni Gea (Program Studi Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu politik, Universitas Pattimura)
Muhamad A. Rahawarin (Universitas Pattimura)
Ivonny Y (Universitas Pattimura)

Professional : Jurnal Komunikasi dan Administrasi Publik
Vol 10 No 1 (2023): Juni

The research aims to determine Digital-Based Public Service Innovations in the Communication and Informatics Office in Maluku. The data analysis used to answer the problems in this study is a qualitative descriptive analysis. Qualitative analysis with a descriptive approach. These results indicate that the Maluku government has utilized the E-government service through a website in by the communication and informatics service, namely the Maluku SIMANTAP Online E-PPID Service. E-gov services really need critical factors to ensure the success of an innovation, including; Supporting factors for the implementation of e-government-based public service innovations are: Facilities and infrastructure that support electronic-based services, positive community response by welcoming electronic-based services, support from the local government, and the leaders themselves who support application program innovations, sources Human Resources (HR). While the inhibiting factor experienced during the implementation of this e-government-based service innovation was the 'budget'.