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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik
Muhamad A. Rahawarin
Universitas Pattimura
Decision Sciences, Operations Research & Management

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Analisis Inovasi Pelayanan Publik Berbasis Digital Di Dinas Komunikasi Dan Informatika Di Maluku Mesra Rita Murni Gea; Muhamad A. Rahawarin; Ivonny Y
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3732

Abstract

The research aims to determine Digital-Based Public Service Innovations in the Communication and Informatics Office in Maluku. The data analysis used to answer the problems in this study is a qualitative descriptive analysis. Qualitative analysis with a descriptive approach. These results indicate that the Maluku government has utilized the E-government service through a website in by the communication and informatics service, namely the Maluku SIMANTAP Online E-PPID Service. E-gov services really need critical factors to ensure the success of an innovation, including; Supporting factors for the implementation of e-government-based public service innovations are: Facilities and infrastructure that support electronic-based services, positive community response by welcoming electronic-based services, support from the local government, and the leaders themselves who support application program innovations, sources Human Resources (HR). While the inhibiting factor experienced during the implementation of this e-government-based service innovation was the 'budget'.
Co-Authors Ivonny Y Mesra Rita Murni Gea