Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan
Vol. 4 No. 2 (2023): Mei

Pengaruh Strategi Green Marketing Terhadap Kepuasan dan Loyalitas Pelanggan Mcdonald’s: Study Kasus McDonald's di Kota Cirebon

Ivan Sofyan (Universitas Kuningan)
Lili Karmela Fitriani (Universitas Kuningan)



Article Info

Publish Date
23 May 2023

Abstract

Research objectives 1) analyze the effect of green marketing on customer loyalty 2) analyze the effect of green marketing on customer satisfaction 3) analyze the effect of customer satisfaction on customer loyalty 4) analyze the effect of customer satisfaction in mediating green marketing with customer loyalty According to the level of explanation, this research includes relational or associative research, namely research that aims to determine the relationship between two or more variables. Retrieval of research data oriented towards McDonald's customers in Cirebon City as many as 150 customers with the minimum criteria of coming twice, being communicative and willing to have data collected. The data analysis method used is SEM-PLS analysis through the SmartPLS application. Research results: 1) green marketing has a significant positive effect on customer loyalty. 2) green marketing has a significant positive effect on customer satisfaction. 3) customer satisfaction has a significant positive effect on customer loyalty. 4) customer satisfaction can mediate in a significant positive way on the effect of green marketing on customer loyalty. Keywords: Customer Loyalty; Customer satisfaction; Green Marketing

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Journal Info

Abbrev

entrepreneur

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Entrepreuneur : Jurnal Bisnis Manajemen dan Kewirausahaan merupakan sarana publikasi hasil riset bagi para akademisi, praktisi, peneliti, mahasiswa, dan pihak lain yang tertarik dengan pengembangan ilmu profesi dan praktek manajemen di Indonesia. Adapun Focus dan Scope yang menjadi prioritas ...