Journal of Social Research
Vol. 2 No. 7 (2023): Journal of Social Research

Analysis of the Application of Digital Leadership to Improve Service Quality at Gresik Police Station

Ramadhan Nasution (Sespimmen Sespim Lemdiklat Polri)
Amril Muhammad (Faculty of Education, Universitas Negeri Jakarta)



Article Info

Publish Date
28 Jun 2023

Abstract

In an effort to improve the quality of services to the community in the era of the Industrial Revolution 4.0, the National Police has digitized various forms of services in accordance with the functions in the National Police, both operational, coaching and supporting functions. In this context, the National Police not only needs personnel who have competence in the digital field, but also leaders must also apply digital leadership models. The purpose of this study was to determine the digital leadership of the Gresik Police Chief. The research used a qualitative approach. Data collection was carried out by observation, interviews with key, key and supporting informants and supplemented by document studies. Data analysis using models from Miles and Huberman. Data credibility is done by triangulation techniques. Research findings show that digital leadership applied by the leadership of the Gresik Regional Police includes aspects of: inspiring others, using technology (leverages technology), encouraging collaboration, encouraging innovation, and managing risk.

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Journal Info

Abbrev

ijsr

Publisher

Subject

Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

Description

The Journal of Social Research is a double blind peer-reviewed academic journal and open access to social and scientific fields. The journal is published monthly by International Journal Labs. The Journal of Social Research provides a means for sustained discussion of relevant issues that fall ...