Jurnal Pariwisata Tourista
Vol 3, No 1 (2023): June 2023

The Role of Employee Services and Facilities Against The Interests of Visitors to The Grand Kolopaking Hotel Kebumen, Central Java, Indonesia

Ananias Barreto (Universidade Nacional Timor Lorosa'
e)

Ken Ramadhan Langlang Buana (Tourism Diploma Program, Merdeka University Malang)
Aprilia Rachmadian (Tourism Diploma Program, Merdeka University Malang)



Article Info

Publish Date
28 Jun 2023

Abstract

This study aims to determine the partial and simultaneous effect of service quality and facilities on visitors' interest in using lodging services at the Grand Kolopaking Hotel, Kebumen. The sample specified in this study is that consumers use lodging services at the Grand Kolopaking Kebumen Hotel, namely as many as 100 respondents. The data collection method in this study was by distributing questionnaires or questionnaires to samples that match the research criteria. This research is a quantitative descriptive study using the SPSS V.21 data processing program. In this study, based on the t test conducted, it shows that the service quality variable has no effect on visitor interest, while facilities have a positive and significant effect on visitor interest. Through the F test it is known that simultaneously the dependent variable has an effect on the independent variables and facility variables. While the rest is explained by other variables not examined in this study, such as promotions, perceived quality. From the research results, it was also found that the facility variable was the variable that had the dominant influence on visiting intentions.

Copyrights © 2023






Journal Info

Abbrev

jt

Publisher

Subject

Decision Sciences, Operations Research & Management Education Environmental Science Social Sciences Other

Description

Jurnal Perhotelan, Destinasi dan Perjalanan Wisata (Jurnal Tesla) is published by the Diploma Program in Tourism at the Merdeka University of Malang as a periodical which provides information and analysis of tourism issues (Hospitality, Tourism Destinations and Travel). This journal is open to ...