Jurnal Pariwisata Tourista
Vol 3, No 1 (2023): June 2023

The Relationship between Tourist Satisfaction on Marketing SIM, Information Quality and Service Quality on Tourist Loyalty in The Colorful Village of Malang City

Anibal Mario Joao Indami Crames (B. Pluba S.A Bissau, Guinea-Bissau)
Bestio Putra Pratama (Unknown)
Arini Ladystia (Universitas Merdeka Malang)



Article Info

Publish Date
28 Jun 2023

Abstract

Malang City Tourism has become one of the tourist destinations favored by visitors, with a good Marketing SIM from tourist destinations, the quality of information provided by these tourist destinations, and the quality of service when tourists visit these tourist destinations. The purpose of this study was to analyze the impact of the existence of a marketing sim, information quality, and service quality on tourist loyalty in the Colorful Village of Malang City through tourist satisfaction. The population in this study were all people who had visited Kampung Warna Warni Malang City, with a total sample of 105 respondents and in this study the data analysis technique used was path analysis. The results of this study found that marketing SIM and service quality had a direct effect on tourist loyalty, while information quality did not have a direct effect on tourist loyalty. The results of this study also showed that marketing SIM, information quality and service quality had an effect on tourist loyalty through tourist satisfaction which can be interpreted that tourist satisfaction really mediates in this study. The conclusion that can be drawn is that tourists who are loyal to the tourist destination of the Colorful Village of Malang City are tourists who are satisfied with the marketing SIM, quality of information, and quality of service in the Colorful Village of Malang City.

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Journal Info

Abbrev

jt

Publisher

Subject

Decision Sciences, Operations Research & Management Education Environmental Science Social Sciences Other

Description

Jurnal Perhotelan, Destinasi dan Perjalanan Wisata (Jurnal Tesla) is published by the Diploma Program in Tourism at the Merdeka University of Malang as a periodical which provides information and analysis of tourism issues (Hospitality, Tourism Destinations and Travel). This journal is open to ...