The International Journal of Politics and Sociology Research
Vol. 11 No. 1 (2023): June: Law, Politic and Sosiology

Literature review of information system success models in e-government evaluation

Indra Irmawan (Universitas Indonesia)
Muh Azis Muslim (Universitas Indonesia)



Article Info

Publish Date
27 Jun 2023

Abstract

Evaluation of existing e-government needs to be done so that the existing e-government is following its role in improving government services in terms of effective and efficient public services. The DeLone and Mclean information system success model is a model that can be used to measure the extent to which an information system is implemented, especially e-government. This study aims to determine the evaluation of e-government implementation using the information system success model from DeLone and Mclean, assessing user satisfaction has a significant influence on the use of e-government. This study also analyzes user satisfaction from e-government correlated with the quality of government services in delivering public services. This study uses Systematic Literature Review or SLR. The author conducted a systematic literature review of previous studies published between 2019 and 2022 using a prism reporting mechanism that includes five important steps to take when conducting a systematic review. The results of the study show that evaluating e-government implementation using the information system success model from DeLone and Mclean, the quality of e-government systems significantly influences user satisfaction and the quality of services produced.

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Journal Info

Abbrev

ijopsor

Publisher

Subject

Humanities Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

The main goal of International Journal of Politics and Sociology Research is to present outstanding, high quality research developments in all areas of politics and sociology research to a broad audience of academicians and professionals. International Journal of Politics and Sociology Research ...