Economos : Jurnal Ekonomi dan Bisnis
Vol 5 No 1 (2022): ECONOMOS : Jurnal Ekonomi dan Bisnis

ANALISIS KUALITAS LAYANAN PADA TOUR DAN TRAVEL DI BANYUWANGI INDONESIA

Yuda Teguh Siswanto (Pascasarjana Universitas Muhammadiyah Jember)
Dwi Cahyono (Pascasarjana Universitas Muhammadiyah Jember)
Abadi Sanosra (Pascasarjana Universitas Muhammadiyah Jember)



Article Info

Publish Date
28 Apr 2022

Abstract

Tourism in Banyuwangi is very diverse and attracts the attention of local and foreign tourists, especially tourist attractions that have extraordinary beauty. Tourist attractions that are currently in demand by local and foreign tourists are Ijen crater, Plengkung beach, and the beach. Sukomad. The purpose of this study was to determine directly or indirectly the effect of service quality, and price on interest by referring to customer satisfaction as an intervening variable on tour & travel in Banyuwangi Regency. The number of samples in this study was 170 using the purposive sampling technique. The analysis technique used Structural Equation Model (SEM) using Warp PLS7.0. The results of data analysis show that (1) service quality has a significant effect on interest in referring, (2) price has a significant effect on interest in referring, (3) service quality and price have a significant effect on interest in referring through customer satisfaction as an intervening variable

Copyrights © 2022






Journal Info

Abbrev

economos

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

ECONOMOS : Jurnal Ekonomi dan Bisnis dengan nomor p-ISSN. 2615-7039 dan e-ISSN. 2655-321X. Jurnal ilmiah Ekonomi yang diterbitkan oleh Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Parepare dengan frekuensi setahun tiga kali yaitu April, Agustus dan Desember sebagai wadah pengembangan Ilmu ...