The Factors affecting Organizational Citizenship Behavior: Role of Organizational Commitment and Job Satisfaction

Muhammad Iqbal Baihaqi (Universitas Pasundan)
Heru Setiawan (Universitas Pasundan)
Dinda Lucyana Romli (Universitas Pasundan)

Journal of Applied Management and Business (JAMB)
Vol. 4 No. 1 (2023): Vol.4 No.1, July 2023

This research was conducted to determine how much influence job satisfaction and organizational commitment have on the (OCB). The methodology that used in this study is a quantitative research method with descriptive analysis and verification analysis approaches. The sample used was 42 employees. The results showed that job satisfaction and organizational commitment had a significant effect on (OCB) which. Job satisfaction has a significant effect on (OCB), while organizational commitment has a significant effect on Organizational Citizenship Behavior (OCB). The results showed that organizational commitment contributes more to Organizational Citizenship Behavior (OCB) than job satisfaction.