Pengaruh Pelatihan Komunikasi pada Supervisor terhadap Penurunan Stres Kerja Karyawan

Sari Natalia (Psikologi UGM)
Haryanto FR (Psikologi UGM)

JIP (Jurnal Intervensi Psikologi)
Vol. 2 No. 1 (2010)

Purpose of this study is to investigate the impact of communication training for supervisors on employees occupational stress level in Antah Department Store Yogyakarta. There are 2 experiment groups, first consists of 4 supervisors who trained about communication and 18 subordinates who filled occupational stress scale pre, post 1 and post 2 training. Control group were 2 groups, first 5 supervisors were not be given training and 18 subordinates only asked to complete occupational stress scale pre, post 1 and post 2 training. By using anova mixed repeated measures, the result indicated that occupational stress level significantly decrease after their supervisors got communication training (F=15,839,p<0,01).Keywords: communication training, communication, occupational stress level