The Significance of Technology in Digitalising Malaysia Industries

Choon Sen Seah (Universiti Tunku Abdul Rahman)
Yin Xia Loh (Universiti Tunku Abdul Rahman)
Aman Lew Ka Lock Bin Lew Kat Keong (Universiti Tunku Abdul Rahman)
Min Xuan Chin (Universiti Tunku Abdul Rahman)
Gabriel Chuen Lio (Universiti Tunku Abdul Rahman)
Mei Kay Lee (Universiti Tunku Abdul Rahman)
Li Bin Lim (Universiti Tunku Abdul Rahman)
Shin Jer Wong (Universiti Tunku Abdul Rahman)

Conference on Management, Business, Innovation, Education and Social Sciences (CoMBInES)
Vol 1 No 1 (2021): Conference on Management, Business, Innovation, Education and Social Sciences (Co

Digitalisation enables a business to produce, adapt and innovate digital technologies and services to enhance wealth creation, productivity, and quality of life. Various latest technology such as Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), collaborative robots (cobots) is discussed. During the era of the Industrial Revolution 4.0 (IR 4.0), many corporates in Malaysia started to implement the technologies. BMW Malaysia has implemented automated image recognition. UOB Malaysia has launched Mighty Insights. Ernst & Young using Robotic Process Automation in their business operation. Symprio is using a chatbot design agency to assists in organizations design. Even though many corporates in Malaysia are accepting these new technologies but these new technologies had become the barriers for some small and medium enterprise in Malaysia to move forwards. Challenges to implementing technologies are identified and discussed in this study.