JEM: JURNAL EKONOMI DAN MANAJEMEN
Vol 9 No 1 (2023): JEM JURNAL EKONOMI DAN MANAJEMEN

PENGARUH TEKNOLOGI INFORMASI, CITRA PERUSAHAAN, DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH PADA BANK SUMSEL BABEL SYARIAH CABANG PEMBANTU SUNGAILIAT

Siti Napisah (Unknown)



Article Info

Publish Date
11 Aug 2023

Abstract

The purpose of this study was to see the effect of Technology Information, Corporate Image, and Customer Satisfaction on Customer Loyalty of Bank Sumsel Babel Syariah Sungailiat Branch. The sampling technique used in this study is non-probability sampling, namely a sampling technique that does not provide equal opportunities or opportunities for each element or member of the population to be selected as a sample, distributing questionnaires to Islamic savings customers and filling in answers using a Likert scale, where in the data analysis using an instrument test to measure the validity of each answer item and measure the level of reliability of each variable, followed by using the classical assumption test, regression analysis and hypothesis testing. In the regression analysis, it is obtained that the regression line is Y = 3,363 + 0,366 + 0,248 + 0,211 + e, which shows a positive value meaning that the three X variables affect variable Y. Based on simultaneous and partial hypothesis testing, there are results that information technology, corporate image, and Customer satisfaction has a positive and significant effect, and the information technology variable is the variable with the most dominant influence, namely 0.366 with a significant value of 0.000 <0.05.

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Journal Info

Abbrev

jem

Publisher

Subject

Economics, Econometrics & Finance Social Sciences Other

Description

JEM: Jurnal Ekonomi dan Manajemen presents up-to-date information on literature review and research of Economic and Management science subject, which includes: finance; marketing; information systems; banking; tax, organization studies; human resource management; production management; management ...