Research of Business and Management
Vol. 1 No. 1 (2023): FEBRUARY 2023

The Influence of Store Atmosphere, Service Quality, Product Quality, and Price on Customer Satisfaction

Munawaroh, Madaniah (Unknown)
Simon, Zainal Zawir (Unknown)



Article Info

Publish Date
28 Feb 2023

Abstract

This research was conducted with the aim of examining the effect of Store Atmosphere, Service Quality, Product Quality and Price on Customer Satisfaction on One Pintu Coffee Customers in Bandung. This research uses explanatory research. The population of this research is customers who are or have used One Door services and products with a total of 100 respondents. Data was collected using a survey method with a questionnaire instrument. Data analysis using multiple linear regression analysis. The results of the study show that: (1) Store atmosphere has a positive and significant effect on customer satisfaction. (2) Service Quality has a positive and significant effect on Customer Satisfaction. (3) Product Quality has a positive and significant effect on Customer Satisfaction. (4) Price has a positive and significant effect on customer satisfaction. (5) Simultaneously Store Atmosphere, Service Quality, Product Quality and Price have a significant effect on Customer Satisfaction at One Pintu Coffee.

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Journal Info

Abbrev

rbm

Publisher

Subject

Economics, Econometrics & Finance

Description

The Research of Business and Management (RBM) is an open-access journal that applies theory developed from business and management research to actual academic-business conditions. Recognizing the intricate relationships between some areas of business activity, RBM examines various decisions, ...