Journal of Digital Business and Management
Vol. 1 No. 1 (2022): Journal of Digital Business and Management

PRODUCT KNOWLEDGE DAN PRODUCT PROMOTION TERHADAP PURCHASE SATISFACTION DAN REPURCHASE INTENTION SELAMA PANDEMIC COVID-19

Kholifah Kholifah (Universitas Putra Bangsa)



Article Info

Publish Date
07 Feb 2022

Abstract

The Covid-19 pandemic has fundamentally changed the world. The pandemic is forcing consumers to change their buying attitudes and habits (Blackburn, 2020). Recent studies have begun to focus more on the market perspective by investigating consumer vulnerability from the perspectives of poverty and low incomes (Glavas et al., 2020), decision making (Choudhury et al., 2019; Hill & Sharma, 2020), and markets (Stewart & Yap. , 2020). This study aims to explain this aspect. This research is a quantitative research and the respondents in this research are 100. In this study, the sample was taken by non-probability sampling, namely by using the accidental sampling technique. Based on data analysis, it is known: H1 is accepted, there is an effect of Product Knowledge on Purchase Satisfaction, H2 is accepted: there is an effect of Product Knowledge on repurchase intention, H3 is accepted: there is an effect of Product Promotion on Purchase Satisfaction, H4 is accepted: there is an effect of Product Promotion on Repurchase Intention and H5 is accepted. : there is an influence between Purchase Satisfaction on repurchase intention. Keywords: product knowledge, product promotion, Purchase Satisfaction, repurchase intention

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Journal Info

Abbrev

jdbm

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The Journal of Digital Business and Management publishes research on various topics in the fields of Digital Business, Enterprise Systems, Industry, Digital Media, Information Technology and the following topics: Business Strategy and Policy, Entrepreneurship, ERP (Enterprise Resource Planning), ...