Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi
Vol. 7 No. 1 (2010): Jurnal Ilmu Administrasi

PENERAPAN PELAYANAN PRIMA SEBAGAI UPAYA MENINGKATKAN KEPUASAN PELANGGAN DI POLITEKNIK MANUFAKTUR NEGERI BANDUNG

Emma Dwi Ariyani (Unknown)

Article Info

Publish Date
21 May 2019

Abstract

Excellent service is one among indicators of both private and public institution performance. A productive institution is the one able to provide services in favor of its main customers or clients. The demand of excellent service is not only directed toprivate institutions but also public institution. POLMAN Bandung as a public institution always tries to upgrade its service quality in order to enhance its customers’ satisfaction.

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Journal Info
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi
Website

Abbrev

jia

Publisher

politeknik stia lan bandung

Subject

Social Sciences

Description

Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi is a scientific journal in administration field which publish papers based on research result, analysis, and critical assessment of administration issues. With ISSN 1829-8974 (print) and e-ISSN: 2614-2597 (online), the ...