Jurnal Sistem Teknik Industri
Vol. 25 No. 2 (2023): JSTI Volume 25 Number 2 July 2023

Assessment of Business Process Maturity Model in Culinary SMEs as a Pre-Stage of Enterprise Resource Planning Implementation

Prakoso, Nur Abdillah Bagus (Unknown)
Setiawan, Danang (Unknown)
Rachmad, Azzahra Tiffany (Unknown)
Azzahra, Berliana Frisca (Unknown)



Article Info

Publish Date
28 Jul 2023

Abstract

The SMEs sector is predicted to have a surplus of ERP implementation projects in 2024, with 60% of the total implementation projects. However, the ERP implementation growth cannot be separated from the threat of project failure (35%) and project delays (55%). This study measured the maturity of business processes as a pre-implementation stage to reduce the risk of ERP implementation failure. The object studied was three culinary SMEs in Yogyakarta. This paper used McCormack’s theory of business process management maturity model, combined with the ICT maturity model developed by Pham. The assessment showed that the three SMEs were at the lowest level of business process maturity, the ad hoc level. Meanwhile, the ICT maturity varies from inactive to substantial. However, SME A had the eligibility to implement an ERP system but first needed to perform the business process re-engineering. The recommendations were designed for SME A to enhance its business process flow by proposing a business process based on the best practice process used by ERP system providers.

Copyrights © 2023






Journal Info

Abbrev

jsti

Publisher

Subject

Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

Description

Jurnal Sistem Teknik Industri (JSTI) of Universitas Sumatera Utara, Faculty of Engineering, Department of Industrial Engineering, was published in 1998. Until now, the number of publications has reached 21 volumes, each of which is published by TALENTA Publisher twice a year . Each volume has two ...