Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Vol 6 No 2 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah

Pengaruh Kualitas Pelayanan terhadap Kepuasan Lansia di Poli Lansia UPTD Puskesmas Emparu Kabupaten Sintang

Leo, Donatus (Unknown)
Arifin, Arifin (Unknown)
Aripin, Sofjan (Unknown)



Article Info

Publish Date
07 Oct 2023

Abstract

Health services at the poly elderly puskesmas need to be considered and the quality of service is still often questioned, especially at UPTD Puskesmas Emparu. This quantitative study aims to obtain information on the quality of service satisfaction of the elderly who visit the Puskesmas. This study involved 75 elderly (men 23 elderly, women 52 elderly) as research subjects. Data on service quality and satisfaction of the elderly were collected by filling out questionnaires. The collected data was analyzed using classical assumption tests, simple regression analysis, validity tests, reliability tests, and t (partial) tests with the help of SPSS application version 30. Information was obtained that the dimensions of direct evidence (tangibles) and responsiveness (responsiveness) affect elderly satisfaction with services in the elderly poly. The follow-up that needs to be done for the elderly at the UPTD Puskesmas Emparu elderly poly is to update facilities and infrastructure as needed and respond quickly in serving

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Journal Info

Abbrev

alkharaj

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

AL-KHARAJ: The Journal of Islamic Economics, Finance & Business is a scientific journal published by the Center for Research and Strategic Studies (PRKS) of the Institute of Islamic Religion (IAI) National Laa Roiba Bogor. This journal contains scientific papers from academics, researchers and ...