Telaah Bisnis
Vol 24, No 1 (2023): July 2023

The Effect of Online Customer Reviews, Online Customer Ratings, and Influencers on Purchase Decisions

Sekar Ayu Agustina (Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta)
Ralina Transistari (Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta)



Article Info

Publish Date
07 Aug 2023

Abstract

This study aims to determine the influence of online consumer reviews, online customer ratings, and influencers on purchase decisions among Shopee consumers. The sampling was conducted using a non-probability sampling technique with a purposive sampling approach. The study was carried out in November 2022, with a total sample size of 160 respondents. The criteria used to select respondents for this study were females who are Shopee account holders, have made fashion product purchases on the platform, and are aged between 18 to 25 years old. The data analysis technique used for this study was multiple linear regression. The results of this study indicates that: online consumer reviews have a positive effect on purchase decisions, online customer ratings also have a positive effect on purchase decisions, and Shopee influencers also have a positive effect on purchase decisions.

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Journal Info

Abbrev

tb

Publisher

Subject

Economics, Econometrics & Finance

Description

TELAAH BISNIS is a scientific journal published by Sekolah Tinggi Ilmu Manajemen (STIM) YKPN Yogyakarta, for the purpose of information media which examines issues relating to the management, accounting, business and the general ...