Journal of Islamic Education Students
Vol 1, No 1: May 2021

The Effect of Administrative Services on Students’ Satisfaction

Radia Elina Perdawati (Institut Agama Islam Negeri Batusangkar)
Hafulyon Hafulyon (Institut Agama Islam Negeri Batusangkar)



Article Info

Publish Date
09 May 2021

Abstract

This study aims to describe the effect of administrative personnel services on students’ satisfaction. This was descriptive quantitative research that involved 110 students of state junior high schools in Solok as the sample. Data were collected using a questionnaire that was constructed based on related theories. The data analysis included testing validity, testing reliability, descriptive analysis, and simple linear regression. The findings described that there was no significant relationship between the quality of administrative services and students’ satisfaction. It indicates that administrative services should pay attention to several aspects including tangibles, reliability, responsibility, assurance, and empathy to achieve students’ satisfaction. 

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Journal Info

Abbrev

jies

Publisher

Subject

Education

Description

Journal of Islamic Education Students (JIES) with ISSN 2797-0108 (Online) and 2797-0116 (Print), published by the Faculty of Education and Teacher Training of Universitas Islam Negeri Mahmud Yunus batusangkar. Journal of Islamic Education Students (JIES) is published twice a year; in May and ...