INTELEKTIVA
Vol 4 No 11 (2023): INTELEKTIVA : JURNAL EKONOMI, SOSIAL DAN HUMANIORA - EDISI JULI 2023

TINGKAT KEPUASAN TAMU TERHADAP KUALITAS PELAYANAN ROOM ATTENDANT DI CK TANJUNGPINANG HOTEL & CONVENTION CENTRE

WELLI BRAHAM KURNIAWAN (Politeknik Bintan Cakrawala)
BOYCCE SYAHYUDDA (Politeknik Bintan Cakrawala)

Article Info

Publish Date
28 Jul 2023

Abstract

This study aims to measure the level of guest satisfaction on service quality of room attendant at the CK Tanjungpinang Hotel & Convention Center. The data in this study were obtained by distributing questionnaires to guests staying overnight with a sample of 100 respondents. The research method used is a quantitative descriptive research method using data analysis methods in the form of instrument tests (validity and reliability tests) and mean statistical tests (average value) using Microsoft Excel. The results of the study using the mean statistical test method obtained that of the five elements of service quality, the tangible element received the highest average value with a value of 3.46 and the reliability element received the lowest average value with a value of 3.16.

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Journal Info
INTELEKTIVA
Website

Abbrev

jurnal

Publisher

CV KULTURA DIGITAL MEDIA

Subject

Arts Humanities Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

Description

INTELEKTIVA Jurnal Ekonomi,Sosial dan Humaniora adalah media diseminasi pemikiran dari berbagai disiplin ilmu. Intelektiva menerbitkan artikel yang berbasis pemikiran ( konseptual ) maupun berbasis riset empirik. Redaksi menerima artikel dengan tema ekonomi dan sosial-humaniora, namun tidak terbatas ...